FAQs

Unfortunately, we cannot accept responsibility for damage after installation due to factors beyond our control, such as installation practices and electricity fluctuations. However, please engage us to assess available options if problems are experienced after installation.

Sweet Phoenix Electronics is an online store and does not yet have a physical commercial shop.

Yes, Sweet Phoenix Electronics carries stock of all products advertised on our website. Our suppliers are local in South Africa and ensure that we have stock available.

Sweet Phoenix Electronics will usually deliver your order to the courier within 1 to 3 business day.

Although the final delivery timing is not entirely within our control, the courier will typically deliver on the following business day.

We will notify you within one business day if an item you ordered is out of stock.

You can choose to either receive an immediate refund or discuss alternative arrangements with our support team.

As a young business, we sometimes run out of stock. In such cases, we will notify you if an item is out of stock, and we can place your order on backorder.

If your parcel is sent on a Friday, it is often possible to collect it from the courier’s local kiosk on a Saturday if you are in a hurry and cannot wait until Monday for normal delivery.

We will exchange or refund a product up to the maximum amount paid by the customer for that specific product.

We offer a 30-day refund/exchange option, provided that the item is unused and in the same condition that you received it. It must also be in the original packaging.

Sweet Phoenix Electronics is not liable for any losses, damage, death, or any other consequences whatsoever. As customers install the products themselves, we do not have full control over the installation process. We highly recommend using a certified installer to ensure proper setup and safety.

If you experience any issues after installation, please contact us to discuss available options and find a suitable resolution.

For more information on risk, limitation of liability, indemnities, and more, please refer to the Terms of Service on our website.

It is the customer’s responsibility to establish whether the product ordered is suitable for its intended application and installation.

The main drawback is that you may need to occasionally get a specialist to maintain or update the local server.

Yes! Your shades can lower when the sun sets, and your lights can turn on at 7:00 PM. Until you change something, your home will do exactly what you need it to with ease.

If you want to know more about smart home automation, give us a call or fill out our online contact form to schedule a consultation with our team. We’d love to hear from you!

Most commercially available switches and automation solutions communicate with the vendor’s server located in regions such as China, the USA, etc. This communication is necessary to interpret instructions from the app and relay control actions back to the actual switch.

Home automation enhances security by: Automating the locking and unlocking of doors and gates. Activating alarms and surveillance systems. Providing real-time notifications and video clips of detected motion. Allowing remote control and monitoring of the home from anywhere.

The reality is that not everyone can afford to fit the whole house with WiFi devices at once. Assuming you already have WiFi at home, the cost of fitting a smart switch to offer WiFi control via a smartphone may be as little as R150 once off, with no other repetitive fees.

The software for a local server is typically free, and the required hardware can be as small and simple as a Raspberry Pi.

Not at all! While our system is advanced and complex, controlling it is very user-friendly. You can manage it using various smart devices, including your smartphone, tablet, remote, or elegant wall panels.

Examples of a smart home can range from simple to highly integrated systems: Simple Example: Switching on the floodlight when the garage door opens. Integrated System Example: A homeowner leaves the house, and as the phone exits the geo perimeter, the garage door and sliding gate automatically close. The doors then lock, the alarm and surveillance system activate, and interior and exterior lights switch on randomly to mimic resident movement. If the surveillance camera detects motion, it notifies the homeowner and sends a small video clip of the movement. The homeowner can then remotely open the gate and unlock the door while monitoring the guest’s actions in real time on the phone.

A smart home offers many luxuries, conveniences, safety, and optimization opportunities. Many people may prefer to hire a professional installer to achieve this all at once. However, converting a home systematically to a connected unit can also be appealing and more affordable.

The drawbacks include: Lack of customisation opportunities Compromised security, such as surveillance footage from your WiFi camera potentially being accessed

With a smart switch, you can: Switch the unit on or off via your smartphone from anywhere with a signal Set time schedules Use voice control via Alexa or Google Home Share control with other family members Access usage logs

You can: Schedule lighting Turn on security alarms Set your music to wake you up in the morning Create set “scenes” with timers and sensors so that you don’t need to manually operate the system until you’re ready to change how each technology interacts with another.

A local server means that the app-device communication does not leave your local network, instead of traveling to a distant server. The benefits include: Better response time Improved security Enhanced system stability Greater opportunities for customising your smart home

Home automation is when a device is able to communicate with another device, typically via WiFi, Bluetooth, RF, Zigbee, or Z-Wave. This “connected” state is known as the Internet-of-Things (IoT) and makes the connected device “smart.”

Common technologies used in home automation include: WiFi Bluetooth RF (Radio Frequency) Zigbee Z-Wave

As customers install the products themselves, we do not have full control over the installation process. We highly recommend using a certified installer to ensure proper setup and safety.

By linking the eWeLink app, you can control your eWeLink devices using Google Home or voice commands through Google Assistant.

Click on the device in eWeLink’s Device List to open the menu of the specific device (click next to the on/off icon of the device, not on the icon itself). Click on the Settings icon (three dots) in the top right corner. Here, you can upgrade the firmware if available, set the power-on state, activate LAN mode, and more (refer to the installation guide for more information).

On the switch or device you want to pair, activate pairing mode. This may differ between devices, but typically involves pressing the pairing button for at least 7 seconds. The device will usually give a visible indication of pairing mode by a blinking LED and sometimes an audible tone.

Ensure that your phone is connected to your home WiFi router or Access Point (AP). The router should be 2.4 GHz. If you have a dual-band router, make sure to connect to the 2.4 GHz network, not the 5 GHz network.

Although the installation process of Android and iPhone devices is similar, this answer focuses on Android. Please note that some of the options may change in future releases of the eWeLink software.

Steps to Install eWeLink on Android:

1. Download eWeLink:
   • Go to the Google Play Store.
   • Search for “eWeLink” and download the app.
2. Install and Register:
   • Open the app once it’s downloaded.
   • Register an account using your email address and create a new password.
3. Open the App:
   • After registration, open the app.
   • You should see a “+” sign in the middle at the bottom of the screen.

Open Settings on your Android smartphone. Navigate to Google and then to Settings for Google apps. Open Search, Assistant and Voice. Find and click on Google Assistant. Select Devices. Click on Add a device and then Link a device. Search for eWeLink Smart Home and link it.

Open the eWeLink app and navigate to the screen with the “+” sign in the middle at the bottom of the screen.

Install and/or connect the switch/WiFi device to electricity. Wait 10 seconds and press the button to ensure it is in the off position and ready to pair.

Exit the Settings menu. In the Device’s menu, you will find the “Schedule” option at the bottom of the screen. Use the Schedule option to set timing schedules.

Return to the app and click on the “+”. Click on “Quick Pairing”. Click on “Add one Device”. Select your 2.4GHz WiFi network and enter the WiFi password, then click on “Next”. The app will start searching for nearby devices. Once found, you can name the identified device and allocate it to a room.

Google will navigate to the eWeLink account login. You may be asked to grant Google access to your eWeLink account. After accepting this, your devices should be linked, and you will be able to control them via Google and set up Google routines.

Make sure that the geo/location service is activated on your smartphone.

No. Google will only see devices that were loaded on eWeLink at the time of linking it to Google Assistant. You will need to re-link the eWeLink account every time new devices are added.