Do you keep stock of all products being advertised on your website?

Yes, Sweet Phoenix Electronics carries stock of all products advertised on our website. Our suppliers are local in South Africa and ensure that we have stock available.

What happens if a product is out of stock?

As a young business, we sometimes run out of stock. In such cases, we will notify you if an item is out of stock, and we can place your order on backorder.

How quickly will I be notified if an item is out of stock?

We will notify you within one business day if an item you ordered is out of stock.

What are the options if my item is out of stock?

You can choose to either receive an immediate refund or discuss alternative arrangements with our support team.

How long does it take for Sweet Phoenix Electronics to deliver my order to the courier?

Sweet Phoenix Electronics will usually deliver your order to the courier within 1 to 3 business day.

How do I prepare my switch/WiFi device for pairing?

Install and/or connect the switch/WiFi device to electricity. Wait 10 seconds and press the button to ensure it is in the off position and ready to pair.

How do I prepare my switch/WiFi device for pairing?

How do I prepare my switch/WiFi device for pairing?

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Do you keep stock of all products being advertised on your website?

What happens if a product is out of stock?

How quickly will I be notified if an item is out of stock?

What are the options if my item is out of stock?

How long does it take for Sweet Phoenix Electronics to deliver my order to the courier?